FAQs

The hotel check in time is 2.00 pm. The hotel check out time is 10.00 am.

Requests for early check in or check out must be submitted prior to guest arrival and may incur costs. Guests are invited to store luggage at reception with our guest services team and explore Fremantle or the other hotel facilities until your room becomes available.

Early departure fees may apply for checking out prior to your scheduled departure date. For specific details regarding these potential fees, please contact our guest services team.

For hotel guests who have a car, Garde offers offsite parking bays for reservation. There is a daily fee of $35 AUD to secure a parking bay. Spaces are limited. Please email our guest services team at hello@gardehotel.com.au to secure your parking bay.

All rooms are non-smoking and non-vaping.  A service fee of $500 AUD applies to rooms where a guest has been smoking or vaping. If at any time the fire alarm is activated from a guest smoking or vaping in a room, an additional fee of $500 AUD will apply.

Garde has a selection of accessible rooms and hotel facilities to accommodate guests with various needs. Please email our guest services team at hello@gardehotel.com.au for more information.

You can also view Garde’s comprehensive Accessibility Guide via the button below.

No. Unfortunately, we are a pet-free hotel.

Garde Hotel
Corner Parry Street and William Street
Fremantle / Walyalup
WA 6160

We truly appreciate guest feedback. Please email our guest services team at hello@gardehotel.com.au with your thoughts.

The total rate, including local government taxes appears on the advertised room rate.

Only available rooms will display during the reservation process.

Corporate rates are only available through contacting our friendly guest services team.

When making a reservation online, you can select a bed type specific room. Choices vary depending on availability.

Garde is committed to accommodating room type preferences and requests, and we will make every effort to do so. Occasionally, we will not be able to fulfill a specific request, and if so we will be in touch to notify you.

Yes, you may pay for another guest’s room with your credit card. To do so, you will need to complete the Garde Credit Card Authorisation form available from our guest services team. Please email our guest services team at hello@gardehotel.com.au to request a copy of the form.

Credit card authorisation forms are used if the guest holding the reservation is not paying for the room. For a third-party individual to pay for a room, they must complete the Garde Credit Card Authorisation form. Please email our guest services team at hello@gardehotel.com.au to arrange a copy of the form.

The guest will be required to present valid photo identification at check in.

A credit card is required to secure your reservation and cover the cancellation policy. On check in, a credit card imprint will be required to guarantee incidental charges. If a credit card is not available, we will require a $200 AUD cash bond, full payment for duration of your entire stay and photo identification. Payment is made on arrival. We accept all major credit cards. These terms & conditions do not apply with prepaid non-refundable non-transferable specials.

Yes, a credit card is required to guarantee reservations made online.

The following credit card types are generally accepted for reservations at Garde – American Express, Mastercard and Visa. Please email our guest services team at hello@gardehotel.com.au if you would like to make reservations using alternate credit card types.

A credit card is required for all reservations made at Garde. For your protection, the reservation processing is handled on a secure server that encrypts your credit card information. For more information about the security procedures on our websites, please review our  Privacy Policy.

The cancellation policy is 24 hours for all direct bookings. If you choose to cancel or change your booking within 24 hours prior to arrival it will incur a charge of 1 night’s stay. The full amount for the reservation will be charged in the event of “no-show”. During special event periods, Christmas, and New Year’s, our cancellation policy is 7 days.

Cancellation and deposit policies are advised by Garde at the time of booking. They are also provided in online, email or written confirmations.

Please email our guest services team at hello@gardehotel.com.au to receive additional information regarding your reservation.

Reservations that have been guaranteed with a credit card and/or deposit are held for you until arrival. If you do not arrive at the hotel on your scheduled arrival date, cancellation policies will apply.

Please contact our guest services team at hello@gardehotel.com.au or +61 8 9239 3300 for more information about your reservation.